Privacy Policy for StreamRio
Effective date: June 9, 2026
StreamRio provides browser-source animated mascot overlays for live streamers. This Privacy Policy explains how we collect, use, and protect information when you visit streamrio.com, create an account, connect streaming platforms, configure overlay rules, or subscribe to StreamRio Pro.
Information We Collect
Account Information
When you create or use a StreamRio account, we may collect your name, email address, profile image, authentication provider identifiers, account settings, and support messages.
Streaming Platform Connections
If you connect Twitch or save a TikTok LIVE username, we may store platform identifiers, display names, usernames, avatar URLs, access tokens or connection metadata needed to receive supported live events, and live status information.
Overlay Configuration and Usage
We store the characters, rules, reactions, overlay URLs, test events, playback state, and related configuration you create in StreamRio. We may also process event payloads from connected platforms so your overlay can react to follows, subscriptions, Bits, raids, gifts, likes, chat messages, shares, viewer joins, and similar live stream events.
Billing Information
Payments and subscriptions are processed by third-party payment providers such as PayPal, Creem, or Stripe. We store order records, plan status, product identifiers, subscription identifiers, billing email, payment status, and payment metadata needed to manage access to StreamRio Pro. We do not store full credit card numbers.
Technical and Usage Information
We may collect IP address, browser type, device information, pages viewed, feature usage, error logs, performance logs, and cookies or similar technologies to operate, secure, and improve StreamRio.
How We Use Information
We use information to:
- Provide, secure, and maintain StreamRio accounts and overlays
- Connect supported Twitch and TikTok LIVE events to user-configured reactions
- Process checkout, subscriptions, trials, renewals, and billing status
- Provide dashboard previews, test reactions, and production browser-source overlay URLs
- Prevent abuse, protect private overlay links, debug issues, and monitor reliability
- Respond to support requests and send service-related messages
- Improve StreamRio features, performance, and onboarding
Sharing of Information
We do not sell personal information. We may share information with service providers that help us operate StreamRio, including hosting, database, payment processing, authentication, storage, email, analytics, alerting, and streaming event infrastructure providers. We may also disclose information if required by law, to protect StreamRio, or to investigate abuse or security incidents.
Cookies
StreamRio may use cookies and similar technologies for authentication, session management, preferences, analytics, and security. You can control cookies through your browser settings, but some product features may not work correctly without them.
Data Retention
We retain information for as long as needed to provide StreamRio, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support billing records. You may contact us to request account deletion or data access where applicable.
Security
We use reasonable technical and organizational measures to protect information, including access controls and encrypted transport. No internet service can guarantee complete security, so please keep your account credentials and overlay URLs private.
International Processing
StreamRio may process and store information in countries other than your own. By using StreamRio, you understand that your information may be processed where our service providers operate.
Children's Privacy
StreamRio is not intended for children under 13. We do not knowingly collect personal information from children under 13.
Third-Party Services
StreamRio integrates with third-party services such as Twitch, TikTok LIVE-related providers, OBS-compatible browser sources, payment processors, and hosting providers. Their own privacy policies apply to their services.
StreamRio is not affiliated with or endorsed by Twitch, TikTok, OBS, Streamlabs, or TikTok LIVE Studio.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date above. Continued use of StreamRio after changes means you accept the updated policy.
Contact Us
For privacy questions or support, contact us at paul@streamrio.com.